Shipping policy
Shipping policy
At Aurorarivertable, we carefully pack each piece and ship it with furniture freight carriers. Delivering a handcrafted table takes more planning than a standard package, especially when it comes to truck access and unloading.
Please review the details below before ordering so you know what to expect and can prepare for delivery.
Free Standard Shipping
We offer free standard shipping to eligible addresses within the contiguous United States—the lower 48 states.
Free standard shipping does not apply to:
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Alaska and Hawaii
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Puerto Rico and other U.S. territories
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Certain remote or limited-access locations
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Addresses requiring special delivery arrangements
If your address may fall outside our standard service area, please contact support@aurorarivertable.com before ordering. We will confirm whether delivery is available and explain any additional charges.
If special delivery requirements are identified after your order is placed, we will contact you to discuss the arrangements and obtain your approval for additional charges before shipment.
Free standard shipping does not include indoor delivery, assembly, packaging removal, or unloading services for tables over 90 inches unless expressly included in your order.
Unloading Your Table
Unloading arrangements depend on the table’s length, packaged dimensions, weight, and delivery location.
Tables 90 Inches and Under
For tables measuring 90 inches or less in length, standard truck unloading is included, subject to safe access and any special requirements disclosed and agreed upon before shipment.
Delivery is generally made to the curbside, driveway entrance, or another safe outdoor location accessible to the freight truck and its unloading equipment.
You are responsible for moving the furniture from the delivery location into your home unless additional services have been arranged.
Tables Over 90 Inches
For tables measuring more than 90 inches in length, standard shipping does not include unloading. Customers are responsible for arranging suitable unloading assistance or equipment before delivery.
Depending on the packed size and weight, you may need a forklift or other appropriate equipment operated by a qualified person. A group of helpers is not a substitute for unloading equipment when the shipment requires it.
For pieces that can safely be handled manually, a team of approximately 3–6 capable adults may be needed. Please contact us before delivery to discuss the shipment’s weight, dimensions, and handling requirements.
If you would like us to help arrange unloading through the freight carrier, contact support@aurorarivertable.com before shipment. Availability varies by location, and any additional fees will be quoted for your approval.
Delivery Access & Standard Service
Furniture deliveries typically arrive on a large freight truck. Before ordering, please make sure your address can accommodate the vehicle and tell us about any access restrictions, including:
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Narrow roads or driveways
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Steep slopes or unpaved access
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Low bridges, trees, or overhead clearance restrictions
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Gated communities or restricted entry
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Road construction
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Vehicle size or weight restrictions
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Other conditions that could prevent safe delivery
If the truck cannot safely reach your property, we will work with you and the carrier to identify an accessible delivery location or discuss alternative arrangements. Additional services may involve a separate charge, which will be explained before you approve them.
Standard freight service generally includes one driver. The driver is not required to move furniture indoors, carry it upstairs, place it in a particular room, assemble it, or remove the crate and packing materials.
If you need any of these services, contact us before ordering so we can check availability and pricing.
Please also measure doorways, hallways, stairways, elevators, and the intended room to make sure your furniture can be moved into place after delivery.
Estimated Delivery Times
Custom & Made-to-Order Furniture
Custom orders typically take approximately 9-12 weeks from final design approval to delivery. This estimate includes production and transportation.
Timing may vary depending on the selected wood slab, table size, resin design, customization, and current production schedule. Please review and approve your design promptly, as production cannot proceed until the required details are confirmed.
In-Stock Furniture
In-stock items typically arrive within approximately 5–8 weeks of order confirmation, depending on the item’s location, your delivery address, and freight availability.
Any different timeline for a particular item will be stated on the product page or communicated before you place your order.
All delivery windows are estimates rather than guaranteed arrival dates. We will let you know if we become aware of a change that affects your order. Your rights concerning shipping delays are explained below.
Protective Packaging
Each piece is inspected and secured before shipment.
Depending on its size and design, your furniture may be wrapped in protective materials and packed in a heavy-duty wooden crate or other reinforced packaging suitable for freight transportation.
Packaging is selected to protect the wood, resin, edges, and finished surfaces throughout transit.
Please keep the crate and protective materials until you have unpacked and inspected the furniture.
Tracking & Delivery Coordination
Once your order ships, we will email you a shipping confirmation with the available tracking number or freight details.
Freight tracking may update less frequently than parcel tracking. A gap between scans does not necessarily mean your shipment has stopped moving.
The carrier may contact you to arrange or confirm delivery. Please provide an accurate phone number and email address at checkout and respond promptly to delivery messages.
Make sure you or an authorized adult can be present to receive the shipment and that any required unloading assistance or equipment is ready.
Inspecting Your Delivery
Before signing the delivery receipt, inspect the outside of the crate or packaging.
If you see visible damage:
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Take clear photos of the crate, packaging, and affected areas.
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Ask the driver to record the damage on the delivery receipt or Bill of Lading (BOL).
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Keep a copy or photo of the delivery paperwork.
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Contact support@aurorarivertable.com as soon as possible.
After unpacking, inspect the furniture and retain all packaging if you discover a problem.
Please report shipping damage promptly, preferably within 7 days of delivery, and include your order number, photos of the furniture, and photos of the packaging. This requested reporting period does not limit rights available under applicable law or any applicable warranty.
Signing a delivery receipt without noting damage does not automatically prevent us from reviewing concealed damage discovered after unpacking.
Please contact us before arranging repairs or disposing of damaged furniture. We will review the issue and explain the next steps under our Returns & Refunds Policy.
Changing Your Shipping Address
Please check your delivery address carefully before completing your order.
If you need to change it, email support@aurorarivertable.com as soon as possible. Address changes before shipment are generally easier to accommodate, although a new location may affect delivery eligibility, timing, or cost.
Once the shipment has been handed to the carrier, rerouting may not be possible. Any carrier fees for an approved address change will be explained to you before the change is arranged.
An address change is not confirmed until you receive written confirmation from us.
Production & Transportation Delays
Delays may occur because of material availability, production requirements, severe weather, holidays, customs processing, transportation disruptions, or freight carrier scheduling.
If we cannot ship within the timeframe provided, we will notify you promptly, provide a revised shipping estimate if available, and seek your consent to the delay as required by applicable law.
Because our products are custom-made to each customer’s specifications, orders cannot be canceled or refunded solely due to shipping or delivery delays once production has begun or the order has been shipped.
Estimated delivery times are provided for reference only. Actual transit times may be affected by carrier delays, customs clearance, port congestion, weather conditions, transportation disruptions, or other logistics-related circumstances beyond our control. Delays caused by these factors do not constitute grounds for cancellation or a refund of a custom-made order.
If a shipping delay occurs, we will actively communicate with the carrier and assist in tracking the shipment until delivery is completed.
This policy applies except where otherwise required by applicable law.
If required consent to a delay is not obtained, we will cancel and refund the affected order as required by law. These rights apply even when the furniture is custom-made.
If a delay occurs after shipment, contact us so we can investigate with the carrier and explain the available next steps. Nothing in this policy limits your rights concerning delayed, lost, or undelivered goods under applicable law.
Contact Us
For shipping questions, access requirements, or help preparing for delivery, please contact:
Aurorarivertable
Email: support@aurorarivertable.com
Phone: +1 (786) 753-7777
Business Address: 1786 Sycamore Terrace, Weston, FL 33327, United States
If you have already placed an order, please include your order number so we can locate your shipment and assist you.